Warranty Information
At By Gray, we stand behind the quality and craftsmanship of every piece we create. Each product is designed with care, built with intention, and thoroughly inspected before it reaches you.
Because our products are thoughtfully designed and produced in small batches, each item may have its own specific warranty coverage and terms.
What You Can Expect
-
All products come with a minimum warranty period, which will be clearly stated on the product page at time of purchase.
-
Warranty coverage typically includes manufacturing defects, electrical faults (where applicable), and issues related to materials or workmanship under normal use.
-
Warranty does not cover general wear and tear, accidental damage, misuse, or modifications.
Product-Specific Warranty Details
You’ll find warranty terms outlined on each product page and in your order confirmation email. If you're unsure or need clarification, we’re always happy to help.
Need Help?
If you believe your item is faulty or requires a warranty claim:
-
Email us at info@bygray.com.au
-
Include your order number, product name, and a brief description of the issue
-
Attach any relevant photos to help us assess the case
We’ll respond within 1–2 business days and work with you on a solution, whether that’s a repair, replacement, or refund depending on the situation.
Thank you for trusting By Gray. We take pride in every piece we ship and want you to feel just as confident owning it.