Terms & Conditions

Welcome to By Gray.

These Terms and Conditions outline the rules and regulations for the use of By Gray's website and the purchase of our products.

By accessing this website or purchasing from us, you agree to accept and comply with the following terms. If you do not agree with any part of these terms, please do not use our website.

1. General Information

By Gray is an Australian-owned online homewares store offering unique, locally designed home décor. Our products are designed in Brisbane and made in collaboration with trusted offshore manufacturers.

2. Orders & Payment

  • All prices are listed in AUD and include GST unless otherwise stated.

  • Payment is required at checkout. We accept major credit cards, PayPal, AfterPay and other secure payment methods listed at checkout.

  • Once an order is placed, you will receive a confirmation email. Please check this carefully and notify us immediately of any errors.

3. Product Availability

All products are subject to availability. We reserve the right to limit the quantity of products we supply, supply only part of an order, or divide orders.

4. Shipping & Delivery

  • Orders are processed and dispatched within the timeframes stated on our Shipping & Returns page.

  • Shipping timelines may vary depending on your location and external courier delays.

  • Once items are dispatched, we are not liable for lost or delayed packages. Tracking information will be provided.

5. Returns & Exchanges

Please refer to our Shipping & Returns policy for detailed information on returning or exchanging items.

6. Intellectual Property

All content on this site — including but not limited to images, designs, product names, logos, videos, and text, is the property of By Gray and may not be used, copied, or reproduced without express permission.

7. Product Descriptions

We strive to ensure that product descriptions, images, and pricing are accurate. However, minor variations may occur due to the handmade and custom nature of our products.

8. Limitation of Liability

To the maximum extent permitted by law, By Gray is not liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products.

9. Warranty

Each product may come with specific warranty terms outlined on the product page or Warranty Information page. Please refer to those details for warranty coverage and conditions.

10. Changes to Terms

By Gray reserves the right to update these Terms and Conditions at any time. Changes will be posted to this page and are effective immediately upon posting.

11. Contact Us

For any questions regarding these terms, please reach out to us:

Email: info@bygray.com.au
Instagram: @bygray.com.au